Terms, Conditions & Privacy Policy

Seaside Pitch’s General Terms

1. DEFINITIONS

1.1 - When the following words with capital letters are used in these Terms, this is what they will mean:

• "Booking:" your booking for the Services;
• "Services:" our provision of pitch(es) and associated services to you for which you are paying for, as set out in the Booking;
• "Site Policy:" means our site regulations in place from time to time.
• "Terms:" the terms and conditions set out in this document; and
• "We/Our/Us:" Seaside Pitch of 291 Clifton Drive South, St Annes on the Sea, Lancashire. FY8 1HN. 

2. OUR CONTRACT WITH YOU

2.1 - These are the terms and conditions on which We supply Services to you. 

2.2 - Please ensure that you read these Terms carefully, and check that the details on the Booking are complete and accurate, before submit the Booking. If you think that there is a mistake or require any changes, please make an amendment, as discussed in Clause 8. 

2.3 - By submitting a Booking you are agreeing to these Terms and you agree to adhere to the Site Policy. 

3. HOW TO BOOK

3.1 - When you submit the Booking to Us electronically, this does not mean We have accepted your Booking for Services. Our acceptance of the Booking will take place as described in Clause 3.3. If We are unable to supply you with the Services, We will inform you of this and We will not process the Booking. 

3.2 - When you book online, you must select your pitch number, confirm occupants, confirm whether you require electricity and confirm the price. Before payment is taken you will be asked to confirm acceptance of these Terms. If you identify an error in your online Booking, you can correct this by emailing info@seasidepitch.co.uk. The language offered for the conclusion of the contract online is English. A Booking confirmation will be sent to you on completion of the Booking.  

3.3 - These Terms will become binding on you and Us when We provide you with booking confirmation for the Booking which will be in writing to you (booking confirmations are sent via email to the email address you have provided), at which point a contract will come into existence between you and Us. 

3.4 - If any of these Terms conflict with any term of a Booking accepted by Us, the Booking will take priority. 

3.5 - We shall assign a Booking number to the Booking and inform you of it when We confirm the Booking. Please quote the Booking number in all subsequent correspondence with Us relating to the Booking. 

3.6 - The maximum stay allowed is 28 days, after which time your pitch must be vacated for 24 hours before you can return to the pitch This limit may be less at certain times at Our discretion. 

3.7 - Bank Holidays - Our minimum booking for Bank Holiday weekends is Friday Saturday and Sunday. 

4. CHANGES TO BOOKING OR TERMS

4.1 - We may revise these Terms or the Booking from time to time under any circumstances, at any time up until the day of arrival. We will notify you as soon as reasonably possible. If we amend or cancel your Booking, we will transfer your Deposit to another booking or refund it to you however, compensation payments will not be payable to you in any circumstances. 

4.2 - Where this means a change in the total price of the Services, We will notify you of the amended price in writing or via email. You can choose to cancel the Booking before it is fulfilled in accordance with Clause 8 in these circumstances. Any amendments to Booking are subject to pitch availability and any complete amendment to the dates of the Booking will constitute a cancellation.

4.3 - If you pay for a booking and, due to your own error, that booking has to be cancelled you will refunded minus a £5 fee for our time and costs.  Examples of this would be not booking the minimum stay at weekends and bank holidays or booking for an unaccepted item such as a caravan or tent.

5. PROVIDING SERVICES

5.1 - We will supply the Services to you from the date set out in the Booking until the date set out in the Booking. 

5.2 - Please refer to the Supplemental Terms in relation to bookings for specific services. Any such supplemental terms will apply in addition to these Terms and will take precedence if there is any conflict to the extent of such conflict. 

6. ADVERSE CIRCUMSTANCES

6.1 - Other than as provided in Clause 8 below, if you leave the site early for any reason (including weather conditions which We do not regard as being too severe for camping) your fees for the Booking will be non-refundable. 

6.2 - If adverse circumstances result in Us cancelling your Booking at any time, a full refund of Deposit and/or camping fees will be made. If the site needs to be evacuated in an emergency situation and there is not sufficient time to process a refund on site, refunds will be arranged as soon as possible after the evacuation. 

7. PRICE AND PAYMENT

7.1 - The price of the Services will be those quoted by Us to you at the time We confirm your Booking. Our prices may be subject to change or correction at any time, but price changes will not affect Bookings that We have confirmed with you. 

7.2 - We will ask you to make an advance payment Deposit as notified to you at the time of Booking which is 100% of the Booking fee. Your rights to a refund of the Deposit on cancellation are set out in Clause 8. 

7.3 - We will provide confirmation of your Booking and the balance of the price less the 100% deposit. 

7.4 - Promotions or discounted offers are provided at Our discretion are subject to availability and may be withdrawn at any time. 

8. HOW TO CANCEL

8.1 - If you wish to cancel your Booking you may amend/cancel a Booking for Services by contacting Us via email at info@seasidepitch.co.uk. Unless the Booking is stated to be non-cancellable or refundable, if:-

8.1.1 - you cancel 31 days or more prior to the first day of the Booking and you have paid a Deposit for Services that have not been provided to you, We will refund such Deposit to you in full; 

8.1.2 you cancel in 30 days or less prior to the first day of the Booking or during your stay other than under Clause 8.2, your payment is non-refundable. 

8.2 - If you arrive on Site but are not happy with any part of the Site and want to leave within 24 hours of arriving, We will offer you a choice of the following:

 8.2.1 - a cancellation of the remaining of your Booking in which case We will refund to you any unused camping fees already paid at the point of cancellation subject to any minimum booking period. For example, if an overnight stay has been completed, either the fees for one night or the minimum booking period will be retained by the Site.

9. OUR RIGHTS TO CANCEL

9.1 - We may exercise Our discretion and cancel the contract for any Services and products at any time with immediate effect, including if you are in breach of the Site Policy. 

10. OTHER IMPORTANT TERMS

10.1 - Reference to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation by Us. Links to other services not operated by Us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties. 

10.2 - Information is shared with our bank and involved third parties (such as insurance and credit cards) for authorisation of payment transaction. We do not disclose your details to any other person without your consent unless there is an emergency situation that requires it or we are legally required to do so. By placing a Booking you agree to comply with Our privacy policy which is available below.  

10.3 - This contract is between you and Us. No other person shall have any rights to enforce any of its terms.

10.4 - Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. 

10.5 - If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 

10.6 - These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

Seaside Pitch’s Privacy Notice

 General Information

Data Controller

Data Protection Laws define Personal Data as information which directly or indirectly identifies an individual. Examples of Personal Data include name, address, membership number, National Insurance number, date of birth, photo, video or voice recording.

Seaside Pitch collect and process Personal Data belonging to Bookers.

Data Protection Contact Details:

For questions regarding Seaside Pitch’s Data Protection Policy please contact via email info@seasidepitch.co.uk or via mail to Seaside Pitch, 291 Clifton Drive South, St Annes on the Sea, Lancashire. FY8 1HN

How Does We Protect Your Personal Data

In order to protect your privacy, We have implemented stringent Information Security and Personal Data Protection Policies. Employees and Associates who come into contact with your Personal Data have obligations to adhere to our policies, and are regularly trained in security and privacy best practice. 

We apply appropriate technical and organisational measures in order to protect data, computing devices and the network from accidental / malicious activities or theft. Where appropriate, we encrypt our data and devices with confidential information securely destroyed when no longer required. 

Your Rights

Data Protection Laws, describe individuals who have provided their Personal Data to an organisation (either directly or indirectly) as “Data Subjects”. As a Data Subject, you have a number of rights with respect to how organisations process your Personal Data. 

If you wish to exercise any of your rights, please contact us using the details contained in Data Protection Contact Details. 

Right to be Informed

As a Data Subject, you have the right to be informed of the use that your Personal Data will be put to, along with details of the Data Controller and your rights. 

Where you provide your Personal Data directly to Seaside Pitch, these details will be made available at the time your data is obtained.

 Where We obtain your Personal Data from a third party, these details will be made available within a reasonable period of having obtained the data. If your Personal Data is to be used to communicate with you, these details will be provided at the latest, when the first communication takes place. If disclosure to another recipient is envisaged, these details will be provided at the latest, before the data is disclosed. In all cases, notification will take place, within one month of receipt of your Personal Data.

 Right to Access

Data Subjects have the right to access and obtain a copy of your Personal Data held and processed by Seaside Pitch, on request. 

You can exercise this right through the submission of a formal Subject Access Request please contact us using the details contained in Data Protection Contact Details.  

Right to Rectification

You have the right to request Seaside Pitch to correct inaccurate or incomplete Personal Data. 

Right to Erasure (to be Forgotten) 

You have the right to request Seaside Pitch to erase your Personal Data from its systems and records. 

This is not an absolute right however, and does not normally apply to purposes covered by Legal Obligation or which is necessary for the performance of a Contract. 

Right to Restrict Processing

Data Subjects have the right to request Seaside Pitch to stop or restrict the processing of your Personal Data. This could be for example, if your Personal Data is no longer necessary for the purpose of processing.

Right to data portability

You have the right to request a copy of the Personal Data which you have provided directly to Seaside Pitch, which is automatically processed in a portable format. 

Right to object

As a Data Subject, you have the right to object to the processing of your Personal Data, where Seaside Pitch relies upon Legitimate Interest as the lawful basis for processing. 

Rights related to automated decision making including profiling

You have the right not to be subject to a decision based solely on automated processing (including profiling), which may significantly affect you. 

Complaints

If you are unhappy with how your Personal Data is processed by Seaside Pitch, you have the right to complain to the Data Protection Office. If you remain unhappy, following Seaside Pitch’s response to your complaint, you have the right to lodge a further compliant with our Supervisory Authority, The Information Commissioners Office (ICO). 

The ICO’s address is: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow Cheshire, SK9 5AF. You can also contact them by telephone on 01625 545 745 or via their website at www.ico.org.uk.